Refund and Returns Policy

At VK Enterprises, we strive to provide high-quality, fresh products and ensure a great customer experience. If you are unsatisfied with your order, we offer a refund policy under certain conditions outlined below:

1. Eligibility for Refunds
Refunds are available for items that are damaged, defective, or incorrect upon delivery. To qualify for a refund, please inspect your items upon arrival and notify us promptly if there is a problem. Refund requests must be submitted within 3 days of receiving the order. This ensures that we can verify the issue and provide you with the best possible support.

2. Non-Refundable Items
Please note that certain products may not be eligible for refunds due to their perishable nature. Perishable goods such as fruits and vegetables typically cannot be refunded once delivered, unless they arrive damaged or incorrect. This policy is in place to maintain the quality and freshness of our produce.

3. Refund Process
If your refund request is approved, it will be processed and credited back to your original payment method within 5-10 business days. Processing times may vary depending on your bank or credit card provider. We will keep you informed throughout the process to ensure you have complete transparency.

4. Contact for Refunds
To request a refund, please reach out to our customer service team. Provide your order details, including your order number and a brief description of the issue. Photos of the product may be requested to verify any damage or issues with the item.

Our goal is to make sure you’re fully satisfied with your experience at VK Enterprises. If there’s anything we can do to assist you, please don’t hesitate to reach out.